The Kony MyAlerts (Notification Manager) app is part of the Kony Field Service Solution, a set of persona oriented apps that will transform your service organization. The app delivers a consistent online and offline user experience and provides the proper content within the right context for timely and accurate order execution. It also delivers a modern and rich user interface and user experience, taking advantage of Kony’s mobile-first experience and capabilities.
The MyAlerts application optimizes your field staff by capturing and managing new requests in the field and converting them to orders. The app increases efficiency and effectiveness of the team while providing unique and real-time connection and collaboration between back office users and the field force using the app. As a consequence, companies are able to provide a higher level of service and improve customer satisfaction.
My Alerts is also a powerful app to manage requests coming directly from IoT sensors or from end-customers using the MyService app. In both cases, technicians or supervisors can quickly and easily accept this work directly while in the field.
Request your free "Try it now" user credentials at kony.com/fieldservice